Placing an Order
The Shopping Cart
To view your shopping cart, click the 'Cart' button at the top right portion of your screen. To add items to your cart, simply select an item you want and click 'add to cart' on the product page. Once in your cart, you can modify the quantity of the items you have added, remove items, enter coupons and discounts, and select your shipping type..
Completing Your Order & Checkout
Once you have reviewed the items in your cart, click the 'Proceed to Checkout' to begin the quick and simple process of checking out and placing your order. You will be asked for some contact and billing information. If you are placing a prescription order, you may be asked to enter some information about your pet and veterinarian so we can ensure the accuracy of your prescription order. Next review your order, make sure everything is correct, and click 'Place Order’. Print the receipt for your records. We will also e-mail you a copy of your order to keep for your records.
Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay. We also accept personal checks and money orders via mail. Please make all checks and money orders payable to 'PetCareRx Inc.' and send them to PetCareRx, 52 Merton Avenue, Lynbrook NY 11563.
Shipping, International Orders and Policies
Policies
What good are low prices, a wide selection, and knowledgeable service without quick shipping? Orders of in-stock, non-prescription items placed before 3pm EST will usually ship the next business day. Please be advised that prescription medications will be shipped upon your veterinarian's approval. You should expect any order shipped via Standard shipping to arrive at your door within 3-5 business days.
Shipping
The following are our shipping rates:
| Shipping Method | Orders over $49 | Orders under $49 |
|---|---|---|
| Standard (3-5 business days) |
FREE | $6.99 |
| Priority (2-4 business days) |
$3.99 | $8.99 |
| 2 Day Shipping (2 business days) |
$12.99 | $12.99 |
| Overnight (1 business day) |
$19.99 | $19.99 |
| 1st Class International | $14.99 | $14.99 |
Policies & Details:
| Shipping | Details |
|---|---|
| *Free | Standard shipping is free for active PetPlus members on all orders. For non-members, free standard shipping applies to U.S. orders over $49. Free shipping excludes refrigerated items for both members and non-members. |
| *Overnight / 2 Day | For Continental US, Alaska & Hawaii only Controlled substances require delivery signature Thursday 2-day orders (before 3pm EST) will arrive Monday Friday Overnight orders (before 3pm EST) will arrive on Monday |
| *Prescriptions | Allow 1-2 days for vet approval, plus 2-3 business days for custom compounds. |
| *International | We do not ship internationally, with the exception of AFO/APO addresses. |
| *Exact shipping costs | Displayed on final page before order confirmation |
*We do not ship on Saturday, Sunday, or carrier-defined holidays.
Taxes
If an item is subject to sales tax in the location to which the order is shipped or in which the item is purchased, tax will generally be calculated on the total selling price, after all discounts, for each individual item in accordance with applicable tax laws.
Alabama Customers: Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010833410.
